Processes - Streamline Academy

I want to build a database of all my customers so I can follow up on them and get more business from them.
I want to have a method in place to give our customers a great first experience, so they become our loyal customers.
I want to make sure that all my customers receive great customer service, so I can outcompete the competition and get more referrals.

1. Which channel brings your business most customers?

2. What channel is driving the most valuable customers, in other words, performs best (%) in terms of customer conversion?

3. What channel has the lowest customer acquisition cost, i.e., cost per customer converted?

4. What is the core value of my business service or product?

5. When do my newly acquired customers get their first taste of this value?

6. How many newly acquired customers get to this point?

7. What is the duration between acquisition and activation?

8. Are my customers coming back to use my product?

9. How many customers drop off after activation?

10. How often do they use my product?

11. Are my customers willing to bring new customers to use my product/service?

12. How many new customers are they bringing?

13. Are they being incentivized to bring new customers?